Privacy Policy

Last updated: 21 October 2026

This policy explains how SPAS Solutions ("we", "us"), the business behind ReapGains, collects, uses and protects personal data when you visit reapgains.com or use the ReapGains service. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

1. Who we are

SPAS Solutions is a sole proprietorship of Ms. Surbhi Garg, with its registered address at X-306, 3rd Floor, Amrapali Silicon City, Sector 76, Noida, District Gautam Buddha Nagar, Uttar Pradesh 201301. For this policy, SPAS Solutions is the Data Fiduciary for personal data of visitors and account users.

2. What we collect

• Contact and account details: your name, business name, email address, mobile number and your role in the business.
• Business data you connect or upload: orders, products, fees, settlements, returns, shipping and advertising data from the stores, marketplaces and services you connect (for example Shopify, Amazon, Flipkart or Delhivery), and the files you upload. This data may include your customers' order details such as names, delivery cities and PIN codes. For that data you remain the Data Fiduciary and we process it on your behalf.
• Access keys: the API keys or tokens you give us to connect your accounts. We store them in a secure key vault, never in plain text.
• Messages: if you opt in to WhatsApp or email updates, your number or email address, your consent, and a record of the messages sent to you.
• Usage and technical data: log-in times, pages used, IP address, device and browser type, kept to run and secure the service.

The reapgains.com website does not use advertising or third-party tracking cookies.

3. Why we use it

• To create and run your account and verify your log-in, for example with a one-time password.
• To calculate your profit figures and send the reports, briefings and alerts you asked for.
• To answer your questions and support requests.
• To keep the service secure, prevent misuse and meet legal obligations, including tax and accounting rules.
• To send product updates, only where you have agreed to receive them.

We do not sell personal data. We do not use your business data to train AI models, and we do not share it with other customers.

4. WhatsApp and email messages

We send WhatsApp messages only to numbers whose owners have opted in. You can stop them at any time by replying STOP or by changing your settings. Every marketing email has a one-click unsubscribe link. Log-in codes are sent by email or SMS, never over WhatsApp.

5. Who we share it with

We share personal data only with service providers that help us run ReapGains, under contracts that require them to protect it and use it only for our instructions. These include cloud hosting (Microsoft Azure, India region), authentication, email and SMS delivery, and the WhatsApp Business Platform provided by Meta. We may also disclose data where the law requires it, for example to a court or government authority.

6. Where it is stored

Your data is stored on servers in India. Each business's data is kept in its own database, separate from other customers.

7. How long we keep it

• Account and business data: while your account is active. When you delete your account, we delete your data after a 7-day grace period and send you a deletion certificate.
• Enquiries from people who are not customers: deleted after 30 days if you do not confirm your interest, and after 12 months of inactivity otherwise.
• Invoices and tax records: for as long as Indian tax law requires.
• Security logs: for a limited period needed to protect the service.

8. How we protect it

Data is encrypted in transit and at rest. Access is limited to the people who need it. Our team opens a customer's data only to fix a problem that customer reports, and every access is logged. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India as the law requires.

9. Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent you have given, and nominate another person to exercise these rights for you. Account users can also download or delete their data from Settings in the app. Withdrawing consent does not affect processing that happened before it. To use any of these rights, email support@reapgains.com.

10. Children

ReapGains is a business service and is not meant for anyone under 18. We do not knowingly collect children's data.

11. Grievance Officer

Name

Ms. Surbhi Garg, Proprietor, SPAS Solutions

Email

support@reapgains.com (subject: Grievance)

Address

X-306, 3rd Floor, Amrapali Silicon City, Sector 76, Noida, District Gautam Buddha Nagar, Uttar Pradesh 201301

Response time

We acknowledge within 48 hours and resolve within 30 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India.

12. Changes to this policy

We will post any changes on this page and update the date at the top. If a change is significant, we will also tell account users by email.